Protect your account from malware and malicious apps

Learn to spot dangerous apps and keep your accounts safe.

Author: Plata Pay Team

Malware is a program that installs without you noticing and can steal your information, get into your accounts, or control your device.

To protect yourself

  • Download apps only from the App Store or Google Play. Avoid APK files, free "premium versions," or modified apps.

  • Never install remote access apps like TeamViewer, AnyDesk, or others, even if someone asks you to "help" or "protect your account."

  • Check your app permissions from time to time and remove any that request unnecessary access to your data.

  • Use trusted security tools, such as an antivirus, to detect malicious programs.

  • Don't share your personal or banking information with third parties.

  • Create strong passwords that are different for each account, and change them from time to time.

  • Enable two-factor authentication (2FA) when available to add an extra layer of protection.

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corporateplata@plata.co — Commercial partnerships and public relationships

defensorplatapay@defensorsos.com — Financial Consumer Ombudsman

embargosynotificaciones@plata.co — Сorporate affairs and judicial notices

Plata. S.A. Compañía de Financiamiento, Carrera 11B No. 99-25, 4th Floor, Bogotá D.C., Colombia

Copyright © 2026

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01 8000 160 555, +57 601 916 5555

corporateplata@plata.co — Commercial partnerships and public relationships

defensorplatapay@defensorsos.com — Financial Consumer Ombudsman

embargosynotificaciones@plata.co — Сorporate affairs and judicial notices

Plata. S.A. Compañía de Financiamiento, Carrera 11B No. 99-25, 4th Floor, Bogotá D.C., Colombia

Copyright © 2026

Español

01 8000 160 555, +57 601 916 5555

corporateplata@plata.co — Commercial partnerships and public relationships

defensorplatapay@defensorsos.com — Financial Consumer Ombudsman

embargosynotificaciones@plata.co — Сorporate affairs and judicial notices

Plata. S.A. Compañía de Financiamiento, Carrera 11B No. 99-25, 4th Floor, Bogotá D.C., Colombia

Copyright © 2026

Español