How to use public networks without risking your data

Protect your devices and use public networks safely to reduce the risk of fraud.

Author: Plata Pay Team

To protect yourself:


  • Enable screen lock with biometrics or a PIN.

  • Avoid devices with a modified operating system (jailbreak or root): these changes remove the manufacturer's protections.

  • Download apps only from official stores like the App Store or Google Play.

  • Keep your operating system and apps updated, including the Plata Pay app.

  • Change your Wi-Fi password often and avoid financial transactions on public or open networks.

  • If you connect to a public network, avoid entering sensitive data or making transfers.

  • Keep your device's security tools active, such as antivirus, firewall, or VPN, when available.

  • Do not connect unknown devices or accessories to your phone or computer.

01 8000 160 555, +57 601 916 5555

corporateplata@plata.co — Commercial partnerships and public relationships

defensorplatapay@defensorsos.com — Financial Consumer Ombudsman

embargosynotificaciones@plata.co — Сorporate affairs and judicial notices

Plata. S.A. Compañía de Financiamiento, Carrera 11B No. 99-25, 4th Floor, Bogotá D.C., Colombia

Copyright © 2026

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01 8000 160 555, +57 601 916 5555

corporateplata@plata.co — Commercial partnerships and public relationships

defensorplatapay@defensorsos.com — Financial Consumer Ombudsman

embargosynotificaciones@plata.co — Сorporate affairs and judicial notices

Plata. S.A. Compañía de Financiamiento, Carrera 11B No. 99-25, 4th Floor, Bogotá D.C., Colombia

Copyright © 2026

Español

01 8000 160 555, +57 601 916 5555

corporateplata@plata.co — Commercial partnerships and public relationships

defensorplatapay@defensorsos.com — Financial Consumer Ombudsman

embargosynotificaciones@plata.co — Сorporate affairs and judicial notices

Plata. S.A. Compañía de Financiamiento, Carrera 11B No. 99-25, 4th Floor, Bogotá D.C., Colombia

Copyright © 2026

Español