Fraud usually begins with signs that seem harmless, spotting them early helps protect your account and avoid losses.

Warning signs

Pay attention if you notice any of these situations:

• Transactions or sign-ins you didn't make.

• Unexpected errors when signing in.

• New recipients or transfers you don't recognize.

• They ask you to transfer money "temporarily," "for verification," or "to help someone else."

• They ask you to take part in schemes where money passes "through you."

• They ask you to receive money and forward it quickly.

• They offer to open a card or account "to work."

• They offer you a job involving money transfers.

Any of these situations could be a fraud attempt.

What to do

If something seems suspicious, act with caution and follow these steps:

• Don't confirm any action.

• Block transactions if you can.

• Contact Plata Pay through the app or other official channels.

What if...?

How do I know if it's fraud?

When in doubt, verify and contact Plata Pay.

Is the amount very small?

It may be a test scammers run before a bigger fraud.

They ask me to receive or transfer money "to help someone"?

It's a common scam.

They offer me a job to receive and transfer money?

It's a clear sign of fraud.

I already received money and they ask me to send it?

Contact Plata Pay immediately and don't transfer the funds.